Return Policy | ZOOSHOO
Please email to take advantage of our return label discounts.

STEP 1: Fill out the Return form that was included in your shipment.

If you did not receive one CLICK HERE to print a copy. Include your order number that can be found on your invoice / e-mail confirmation. Please note: Any returned packages received with no return form will be delayed in processing. 

STEP 2: Package all contents in a shipping box or wrapping.

Original boxes and tags must be included with your item. Packages received with shipping tape or postage label attached on the original shoe box will be refused or may be subject to an additional 30% restocking fee. 

STEP 3: Mail your package to: 
13881 Redwood Ave.
Chino, CA 91710

  • Merchandise must be returned within 30 days of receipt.
  • Merchandise must in in new/unworn condition.
  • Merchandise must be returned with all tags attached, and with original packaging.
  • All footwear returns must include the original shoebox in its original condition, without postal labels or tape attached. 
  • Customer is responsible for return shipping.
Any returned merchandise with damaged/missing contents maybe charged up to 30% restocking fee. ZooShoo does not accept COD (cash on delivery) which will be refused with the shipping carrier. 

ALL SALES ARE FINAL for all accessories, swimwear, undergarments, intimates, unitards/leotards, Canada/ international orders, and gift cards. 
Returns are processed within 5-7 business days after package has been delivered to us. Once the return has been processed, you will receive a confirmation e-mail with your refund/exchange details.

ZooShoo does not accept any worn merchandise. To maintain the original condition of the product, be sure to try the shoes on a carpet floor or indoor. Any returned merchandise with obvious signs of wear will be refused and returned to the customer expense or charged up to 50% restocking fee. Customers are responsible for return shipping.

All refunds are processed back to the customer's original form of payment. You will receive a confirmation notification regarding the refund details. Please note: Once the refund is processed, it may take a couple business days for the credit to reflect your account. Timing will vary depending on the form of payment and financial institution. Original shipping charges are non-refundable. 

Exchanges are processed based upon availability of in-stock items. In an event the exchange is not available, the customer will be notified right away. You will receive a confirmation notification regarding the exchange and your new tracking information.

In the event that an incorrect/defective item is received, please contact us right away and we will have this resolved for you. All defective items will be thoroughly inspected and determined by ZooShoo. We reserve the right to request for photos of the defective item before we authorize the return. ZooShoo is not, under any circumstances, responsible for "worn" damages (wear and tear, stretching, fading, etc). 

Packages returned with failure delivery (multiple delivery attempts, insufficient address information, refusal, cancelled after shipment, etc.) will be subject to a $10 restocking fee. Restocking fee will be applied to the final refund amount.

If the customer would like us to reship the item, customer will need to contact us prior to the refund, to process his/her request. Reshipping charges may occur (varies by case).

Undeliverable packages for international orders may be subject to abandonment. In this situation, the customer will not be eligible for any refunds.