Return Policy | ZOOSHOO

At this time, we are unable to issue any return labels due to a problem with our shipping carrier. We appreciate your patience and thank you for your continued support. Our valued customers are welcome to return products at their own expense for a refund.


STEP 1:  Please select:

               Refund Request | Questions About Exchanges?

STEP 2:  Package all contents in a shipping box.

Original boxes and tags must be included with your item.
Packages received without a shipping box may be subject to a 30% restocking fee
                      Mail to: 
13881 Redwood Ave.
Chino, CA 91710

    • Merchandise must be returned within 30 days of receipt.
    • Merchandise must in in new/unworn condition with all original tags and packaging.
    • Footwear returns must include the original shoebox without postage labels or tape attached or be subject up to a 40% restocking fee. 
    • Merchandise that is worn or with missing contents may be subject up to a 40% restocking fee. 
    • Previous submissions reaching the end of the 30 day return window will still be honored
    • International orders are only eligible for refunds and not exchanges at this time; thus, return postages will be at customer's own expense.
ALL SALES ARE FINAL for all accessories, swimwear, undergarments, intimates, bodysuits, international orders, and gift cards. 
Returns are processed within 4-5 business days after package has been delivered to us.
Once the return has been processed, you will receive a confirmation e-mail with your refund details.

Due to varying circumstances, we no longer process direct exchanges.
We encourage you to process a refund and reorder if you wish to make an exchange.
Thank you for your cooperation & understanding!

All refunds are processed back to the customer's original form of payment. You will receive a confirmation notification regarding the refund details. Please note: Once the refund is processed, it may take a couple business days for the credit to reflect to your account. Timing will vary depending on the form of payment and financial institution. Original shipping charges are non-refundable. 

In the event that an incorrect or defective item is received, please contact us right away and we will have this resolved for you. All defective items will be inspected by our Quality Control team. We reserve the right to request for photos of the defective item before we authorize the return. ZOOSHOO is not, under any circumstances, responsible for "worn" damages (wear and tear, stretching, etc). 

Packages returned with failure delivery (multiple delivery attempts, insufficient address information, refusal, cancelled after shipment, etc.) will be subject to up to a 40% restocking fee. Restocking fee will be applied to the final refund amount.

Undeliverable packages for international orders may be subject to abandonment with no refunds given.
Please do not ship back returning items without placing original shoebox into an actual shipping container. Any damages on the shoebox itself will be deducted from your refunded amount depending on level / cause of damage.