Return Policy | ZOOSHOO

RETURN REQUIREMENTS:

  • Merchandise must be returned within 30 days of receipt.
  • Merchandise must be in the original brand new/unworn condition with all original tags and packaging.
  • Footwear returns must include the original undamaged shoe box (no tape, labels, etc. attached).
  • Merchandise that is worn or with missing contents may be subject up to a 40% restocking fee.
  • Original shipping charges are non-refundable.

 

STEP 1:  Package all contents in a shipping box.

Be sure to package everything up in a protective shipping box when sending the merchandise. Please do not place tape, labels, or invoices on the actual shoe box. Include a copy of your packaging slip or a note with your order information so we may direct the package to the appropriate order.

 

Original shoe boxes and packaging must be included with the returned product (s).

Packages received without a shipping box may be subject to a 30% restocking fee    

STEP 2: Ship your return.

Return to:

ZOOSHOO RMA
13881 Redwood Ave.
Chino, CA 91710

 

Be sure to save your proof of shipment/tracking number!

Policies:

  • ZOOSHOO is not, under any circumstances, responsible for a customer’s "worn" damages.
  • ALL SALES ARE FINAL for all accessories, swimwear, undergarments, intimates, bodysuits, international orders, and gift cards.
  • NO returns for exchanges on final sale items, NO exceptions.
  • Our RMA department reserves the right to refuse any refunds or charge a restocking fee up to 40% for items returned not in compliance with our stated return parameters.
  • Original shipping charges are non-refundable.
  • Returns are processed within 4-5 business days after package has been delivered to us.

Once the return has been processed, you will receive a confirmation e-mail with your refund details.

 

 

EXCHANGES

Due to varying circumstances, we no longer process exchanges. We encourage you to return for a refund and reorder if you wish to make an exchange. Thank you for your cooperation & understanding!

 

REFUNDS

All refunds are processed back to the customer's original form of payment. You will receive a confirmation notification with the refund details.

Please note: Once the refund is processed, it may take a few business days for the funds to reflect to your account. Timing will vary depending on the form of payment and financial institution.

 

INCORRECT / DEFECTIVE ITEM RECEIVED

In the event that an incorrect or defective item is received, please contact our Customer Care team right away and we will have the issue resolved for you. All defective items will be inspected by our RMA team. We reserve the right to request for photos of the defective item before we authorize a return. ZOOSHOO is not, under any circumstances, responsible for a customer’s "worn" damages (wear and tear, stretching, etc).

 

UNDELIVERABLE / REFUSED PACKAGES

Packages returned with failed delivery (multiple delivery attempts, insufficient address information, refusal, cancelled after shipment, etc.) will be subject to up to a 40% restocking fee. Restocking fee will be applied to the final refund amount.

 

Undeliverable packages for international orders may be subject to abandonment with no refunds given.

 

RETURNED PACKAGE CONDITIONS

Please do not ship back returning items without placing original shoebox into an actual shipping container. Any damages on the shoebox itself will be deducted from your refunded amount depending on level / cause of damage.

If you have any other questions or need further assistance with the returns process please contact our Customer Care team here.