Frequently Asked Questions | FAQs
All orders process within 1-2 business days before shipping out. Once out of our warehouse, an automated email is sent to you with the tracking number and link to the carrier.
My tracking says “Delivered” but I didn’t receive it? What do I do?
Breathe. We advise checking in with everyone at the residence, leasing/management office, and local post office. If you still cannot locate the package, please contact us strictly via email at firstname.lastname@example.org for the fastest response.
I put in the wrong shipping address…how do I fix it?
Contact us via email@example.com. If the order is unfulfilled, we cannot guarantee that we will be able to adjust it before it is officially shipped out.
We'll try our best to make the correction within the timeframe. If orders are placed after 3PM PST (past our daily shipping cut-off period) then it'll be easier to make the changes.
If it’s well past 1-2 business days from placing the order we suggest calling the carrier and having the package rerouted as it is no longer in our facilities.
How do I cancel or change my order?
Hit us up…ASAP! You can reach us fastest by directly e-mailing: firstname.lastname@example.org. We process all orders Monday to Friday - throughout the day. If the warehouse has already assigned a tracking number to your order we will be unable to make any changes.
International and US shipping…
Please visit our Shipping Policy page for more details!
I gotta have it…but it says “Sold Out”. What do I do?
Click on the “Alert Me” tab on the right side of the page, indicate your preferred style/size, enter your email address, and “add to wish list”. You’re good to go! We’ll hit you up once the style and your indicated size comes back into inventory.
I just got an email that says my item was “Out of Stock”. What are my options?
Our customer care team will be more than happy to work with you to make sure you get an awesome piece you love to your door! Please contact us strictly via email for the quickest response.
How do I find my correct size?
Refer all sizes to our Sizing Chart under the description. All of our shoe styles are listed in US sizing. Please note that certain styles may be listed as true to size, runs small, or runs larger.
Was I charged twice?
All orders are processed once by our system. If you placed a duplicate order you will receive an additional confirmation email. Contact us directly at email@example.com as soon as possible if you think it was a mistake.
All “pending” charges should drop with the issuing bank within 1-3 business days. If you need additional help with “pending” charges or authorizations please contact your issuing bank or credit card company.
I keep getting an error message when I enter my billing and shipping information! What’s happening?
If you are getting an error message or address mismatch there may be a mistake with your billing information. Your billing address must match EXACTLY what you have on file with your issuing bank or credit card. Clear up the typos, reformat if you need to, hit submit ONCE, get your order, and revel in shoo bliss!
How long does it take to process a refund?
With our SmartPost flat rate label it does take on average 7-10 business days to reach us. From there our returns department inspects, refunds, and releases the order back into inventory within 1-3 additional business days. You’ll receive a notification of the refund or exchange once done.
Where will my refund go?
ALL refunds are issued back to the original form of payment.
For all other Returns and Exchanges questions please refer to our Return Policy page.
Did you find your answer here?
If none of these topics were relevant to your question / concerns, then please contact us at: firstname.lastname@example.org to be further assisted.